National Consumer Disputes Redressal Commission Allows Second Appeal Subject to Cost in Consumer Complaint Restoration Case — Delay Condoned and Complaint Restored on Payment of Rs. 10,000. Consumer Protection Act, 2019 — Condonation of delay and restoration of complaint dismissed for non-prosecution.

Tribunals: National Consumer Disputes Redressal Commission In Favour of Accused
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Case Note & Summary

The case involves a second appeal before the National Consumer Disputes Redressal Commission (NCDRC) against an order of the State Consumer Disputes Redressal Commission, Delhi, which had dismissed the appellant's appeal (FA/236/2025) on the ground of delay. The appellant, Rajesh Kumar, had filed a complaint (CC/197/2024) before the District Forum, which was dismissed for non-prosecution on 07.01.2025 due to the complainant's non-appearance on four occasions. The appellant then filed an appeal before the State Commission along with an application for condonation of 44 days delay. The State Commission found the grounds for delay insufficient and dismissed both the application and the appeal. Aggrieved, the appellant approached the NCDRC. The NCDRC heard the counsel for the appellant, who submitted that the non-appearances were due to pressing personal difficulties and that the appellant had a good case on merits. The NCDRC, considering the submissions, set aside the orders of the State Commission and the District Forum, subject to the appellant depositing Rs. 10,000 in the Legal Aid Account of the District Forum within four weeks. The complaint was restored to its original number, and the parties were directed to appear before the District Forum on 30.09.2025. The NCDRC clarified that if the amount is not deposited, the second appeal would stand automatically dismissed. The appeal was disposed of accordingly.

Headnote

A) Consumer Law - Condonation of Delay - Section 41, 50, 67 Consumer Protection Act, 2019 - Appeal against dismissal of complaint for non-prosecution - Appellant sought condonation of 44 days delay in filing appeal before State Commission - State Commission dismissed application as grounds insufficient - National Commission set aside orders subject to deposit of Rs. 10,000 in Legal Aid Account - Held that considering submissions, delay condoned and complaint restored (Paras 1-5).

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Issue of Consideration

Whether the delay of 44 days in filing the appeal before the State Commission should be condoned and whether the complaint dismissed for non-prosecution should be restored.

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Final Decision

The orders of the State Commission (FA/236/2025 dated 11.06.2025) and the District Forum (CC/197/2024 dated 07.01.2025) are set aside subject to deposit of Rs. 10,000 in the Legal Aid Account of the District Forum within four weeks. Complaint No. 197 of 2024 is restored to its original number. Parties to appear before the District Forum on 30.09.2025. In case of non-deposit, SA/528/2025 stands automatically dismissed.

Law Points

  • Condonation of delay
  • Restoration of complaint dismissed for non-prosecution
  • Consumer Protection Act
  • 2019
  • Section 41
  • Section 50
  • Section 67
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Case Details

2025 LawText (NCDRC) (01) 11

Second Appeal No. NC/SA/528/2025

2025-08-13

AVM J. Rajendra, AVSM VSM (Retd.), Hon'ble Mr. Justice Anoop Kumar Mendiratta

Mr. Mrinal Kumar and Mr. Atul Kumar, Advocates

Rajesh Kumar

Gorox Electric Vehicles & Others, Okinawa Autotech Pvt. Ltd.

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Nature of Litigation

Second appeal against dismissal of appeal by State Commission on ground of delay in filing appeal against dismissal of complaint for non-prosecution.

Remedy Sought

Appellant sought condonation of delay and restoration of the complaint.

Filing Reason

The complaint was dismissed for non-prosecution due to non-appearance on four occasions; the appeal before State Commission was dismissed as barred by limitation.

Previous Decisions

District Forum dismissed CC/197/2024 on 07.01.2025 for non-prosecution; State Commission dismissed FA/236/2025 on 11.06.2025 as delay not condoned.

Issues

Whether the delay of 44 days in filing the appeal before the State Commission should be condoned. Whether the complaint dismissed for non-prosecution should be restored.

Submissions/Arguments

Appellant's counsel submitted that non-appearances were due to pressing personal difficulties and that the appellant has a good case on merits.

Ratio Decidendi

The National Commission held that considering the submissions of the appellant, the delay can be condoned and the complaint restored subject to payment of costs to the Legal Aid Account, thereby setting aside the orders of the lower fora.

Judgment Excerpts

Essentially the matter pertains to delay of 44 days in filing the appeal before the learned State Commission wherein the Appellant has filed an application seeking condonation of delay along with First Appeal No. 236 of 2025. Considering the submissions made, subject to depositing of Rs. 10,000/- in the Legal Aid Account of learned District Forum within a period of four weeks, the order of learned State Commission in FA/236/2025 dated 11.06.2025 and the order of learned District Forum in CC/197/2024 dated 07.01.2025 are set aside and Complaint No. 197 of 2024 is restored to its original number.

Procedural History

The complaint (CC/197/2024) was dismissed by the District Forum on 07.01.2025 for non-prosecution. The appellant filed an appeal (FA/236/2025) before the State Commission with a delay of 44 days. The State Commission dismissed the application for condonation of delay and consequently the appeal on 11.06.2025. The appellant then filed the present second appeal (SA/528/2025) before the National Commission, which was disposed of on 13.08.2025.

Acts & Sections

  • Consumer Protection Act, 2019: Section 41, Section 50, Section 67
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Tribunals National Consumer Disputes Redressal Commission Allows Second Appeal Subject to Cost in Consumer Complaint Restoration Case — Delay Condoned and Complaint Restored on Payment of Rs. 10,000. Consumer Protection Act, 2019 — Condonation of delay and...
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